SHIPPING & RETURNS
We hope you'll love your new sandals and all the compliments you'll be receiving. Each pair is handcrafted with Top qualitycrystals and Havaianasflip flops. Each pair of sandals is packaged in a white organza bag and also comes with extra Top qualitycrystals in case you need to make a repair.
The Crystal Flip-Flops are made to order. Please allow 2 weeks for delivery.
Havaianas flip flops all vary in size even if the same printed size.
Custom orders are available if you want to customize your crystals! We welcome your ideas and can help you choose the best options. Custom orders are available via email us online. All custom orders are final sale and non-refundable.
We accept returns or exchanges for new (not worn) sandals within 30 days of purchase date (as indicated on receipt in shipment). All exchanges are fulfilled once we are in receipt of the original merchandise. All returns must be insured for full value. Please contact us for the return address.
Your Crystal Flip-Flops are custom made by hand. Each Top quality crystal is placed individually on your flip-flop. We custom-make the Crystal Flip-Flops using a non-toxic glue product so that our designers are not exposed to any harmful effects while making your pair.
The Crystal Flip-Flops are like wearing custom jewelry and are for special occasion. Wearing them everyday and not treating them with care could cause damage to the custom process and may decrease their longevity. Most customers wear their Crystal Flip-Flops for several years, so you should be able to keep your flip-flops in good shape for up to two seasons if you follow the guidelines below:
The Crystal Flip-Flops are for special occasion wear.
The Crystal Flip-Flops should not be exposed to harsh conditions such as extreme heat, submerged in water or worn in sand or dirt.
Just liked beaded jewelry or clothing there is a possibility of loss. You may lose crystals based on wear. Store your flip-flops separately from your other shoes, like you would store jewelry.
Use mild cleaner on a cloth to gently clean and refresh your crystals.
We include extra crystals. If you need to reattach crystals please do not use super glue. We would suggest you use jewel craft glue or a craft glue called E6000. All other products may damage the crystals.
Please contact us if you have any major problems or concerns about your Crystal Flip-Flops. We will work with you to remedy any issues.